At First1Right Plumbing & Heating we believe that customer service should not be a department, it should be the entire company. That’s why we constantly evolve in what we do to ensure that we always add value for our customers.
After working in some of London’s biggest and most prestigious plumbing and heating companies for almost a decade I decided to break away and set up a company that could offer the same exceptional workmanship at a better price to the customer while focussing on a bespoke customer service experience that is unique to so few companies these days.
With over 20 years’ experience in the industry we at First1Right Plumbing & Heating know that no job is ever exactly the same and neither are two customers. That’s why we tailor make our appointments, quotations and jobs around each individual customer so that you always feel taken care of and your home or business is always looked after at a time that suits you.
What Our Customers Have To Say
Fixing a leak on my bath
Great service. Gary immediately responded to my query and was round the next day. He was professional, friendly and fixed the issue there and then. I would definitely recommend first1right plumbing.
1. Installation of a brand new water softener 2. Digital shower mixer upgrade 3. Pipe repairs
Fantastic service from the folks at First1Right Plumbing and Heating. A great sense of teamwork. From engaging and coordinating the tasks. Adapting to situational challenges. Offering very experienced advice, through to execution of professional work.
Address problems with the central heating including flushing the system
The plumbers were very efficient and professional, and the work was completed to my satisfaction.
Removing radiator for redecoration of lounge
Very good service, all works carried out to excellent standard. Polite and courteous engineers. Would recommend without hesitation.
Toilet Flusher Repair
Our toilet flusher had broken and needed to be replaced quickly so called Toby at First1RightPlumbing and Heating. He arrived when he said he would, replaced the flusher with a new unit that works perfectly and left the bathroom clean and tidy. I would use First1Right again and recommend using them.
Emergency call to deal with a serious leak under the kitchen sink
Toby and Ryan came two hours after my frantic phone call and diagnosed the fault within minutes (small crack in an elbow joint at the point where washing machine, dishwasher, kitchen sink meet behind the back of the undersink cupboard!) It was a horrendously difficult space to work in but they just got on with it. They were very efficient, polite and tidy charged a very reasonable rate for the job, (which they explained in advance). We would certainly recommend First 1 Right Plumbing and Heating from every point of view.
Fitting a pump, mending a leak, fixing a toilet
Excellent efficient and friendly service from Gary who has previously undertaken work for me. Would definitely recommend. Thank you
Repaired leaking tap
Excellent. So happy with the service received. Good communication throughout. Highly recommended.
New outside tap and repair toilet
Very efficient. Came on time. Toby was very nice and conscientious. All work very satisfactory.
Handled the work professionally, and was a pleasure to deal with throughout
Responded quickly to a leaking water tank, handled the work professionally, and was a pleasure to deal with throughout. Highly recommended.
They pulled out all stops to get to us quickly
Cannot fault First1Right. Needed urgent attention to a number of issues with a rental property but they pulled out all stops to get to us quickly with the problems being diagnosed and solutions discussed. Tenants really chuffed with them and problem sorted so thoroughly recommend. Thanks Gary – really appreciated.
Installed a new kitchen sink tap for the customer
Really great, I was very impressed with the work done for me. A plumber like Gary is hard to find, the work was fixed first time and the service and dedication was fantastic.
Solving an issue with the cold water supply to his shower
He is very tidy, on time, everything was perfect.
Punctual, professional, and the quality of work was excellent!
Great experience with First1Right Plumbing. Punctual, professional, and the quality of work was excellent! Gary explained what the problem was and talked us through the options so we were comfortable we were having the right work done.
Gary put me at ease while letting me know what he was going to do
I had a blockage that lead to a burst pipe in my flat and I discovered this after coming back from work at 18:13 last Tuesday.
I phoned First1Right plumbing and Gary showed quickly and got the job done perfectly (which was a surprise and a relief, as I phoned him at 18:20 and he arrived at 19:00 and everything was fixed and back to normal within an hour). Gary is well mannered, efficient, professional and someone who I felt is very reliable!
Gary put me at ease while letting me know what he was going to do before going straight to the problem and fixing it. I couldn’t recommend First1Right plumbing & heating enough and I there is only one number that I’ll phone for future plumbing and blockage Issues.
Gary is lovely and have always done well with him
Gary is lovely and have always done well with him. Not cheap, but it’s a job done well and no quibbles if there are still issues after. The other guy tried charging me for a second visit for an issue I noticed after his repair, dismissed and needed to come again. When pushed he tried phoning the office. When he got no reply, he left without payment so it was fine, but I would definitely try and get Gary when possible as he’s lovely. Would use again.
Installed first and second fix plumbing for a new bathroom installation
I felt very comfortable leaving him alone to get on with the work. He had excellent tidiness and workmanship. The contact was brilliant and he kept me updated throughout the job and gave very good advice. I would highly recommend him.
Replacement of leaking soil stack, waste pipework and leaking bath
Gary was excellent from start to finish. Came up with a solution to the problems quickly and carried out the job perfectly. Highly recommend them.
Fixed a serious blockage
They were incredibly quick to our door and was incredibly helpful in getting the problem resolved very quickly. Very happy with his service.
Replaced and replumbed a pressure relief value
Replaced and replumbed a pressure relief value and installed a surestop mains water isolation switch. A truly professional job. The work was carried out to the highest quality and the engineer also spotted another problem whilst on the job; contacted me directly and sent imagery of what work needed to be carried out and completed the work all within the day rate we agreed. Great service from a great plumber. I would highly recommend this company.