At First1Right Plumbing & Heating we believe that customer service should not be a department, it should be the entire company. That’s why we constantly evolve in what we do to ensure that we always add value for our customers.
After working in some of London’s biggest and most prestigious plumbing and heating companies for almost a decade I decided to break away and set up a company that could offer the same exceptional workmanship at a better price to the customer while focussing on a bespoke customer service experience that is unique to so few companies these days.
With over 20 years’ experience in the industry we at First1Right Plumbing & Heating know that no job is ever exactly the same and neither are two customers. That’s why we tailor make our appointments, quotations and jobs around each individual customer so that you always feel taken care of and your home or business is always looked after at a time that suits you.
What Our Customers Have To Say
I installed a new kitchen sink tap for the customer
Really great, I was very impressed, fantastic.
Installed first and second fix plumbing for a new bathroom installation
I felt very comfortable leaving him alone to get on with the work. He had excellent tidiness and workmanship. The contact was brilliant and he kept me updated throughout the job and gave very good advice. I would highly recommend him.
Solved an issue with one of our toilets
Very tidy efficient and good workmanship.
Replace filter cartridges to bar and kitchen taps
He’s very professional and respectable. We’ve used him many times and I would recommend him.
Solving an issue with the cold water supply to his shower
He is very tidy, on time, everything was perfect.
Assess and advise on a Noisy Booster Pump
Gary is professional, organised and an excellent plumber. He assessed and advised on the work to be done and immediately understood that there was a challenging neighbour, who he brought on side. He managed the whole situation perfectly and the neighbour would like to use him in the future. The advice given was exactly right and the work carried out efficiently, unobtrusively and professionally. I cannot recommend Gary highly enough.
Replacement of leaking soil stack, waste pipework and leaking bath
Gary was excellent from start to finish. Came up with a solution to the problems quickly and carried out the job perfectly. Highly recommend them.
Fixed a serious blockage
They were incredibly quick to our door and was incredibly helpful in getting the problem resolved very quickly. Very happy with his service.
Replaced and replumbed a pressure relief value
Replaced and replumbed a pressure relief value and installed a surestop mains water isolation switch. A truly professional job. The work was carried out to the highest quality and the engineer also spotted another problem whilst on the job; contacted me directly and sent imagery of what work needed to be carried out and completed the work all within the day rate we agreed. Great service from a great plumber. I would highly recommend this company.
Shower leak stopped
Problem identified and well rectified.
New Megaflow hot water cylinder installed
Gary and his team really got us out of a tough place. Our hot water gave up on us and we needed a replacement ASAP. Gary and his team provided a quotation and had the new Megaflow hot water cylinder installed within 48 hours. These guys have a great work ethic and left my house clean and tidy.
Professional, helpful. Quick call back, prompt, informative and got the job done.
Plumbing in kitchen and new shower
The best in their field. Gary was very polite, he listened to our issues, he then suggested solutions and explained everything to us that needs to be done very clearly. He has really good relationships with a lot of suppliers so he managed to find what he required for a shower albeit it being a bit tricky to find. He made sure that all the issues were resolved before he left the property and he tidied up both the kitchen and shower. We are so pleased about the result as everything was done so well, service was absolutely amazing. Highly recommended. Excellent service done right the first time.
Fixed a leak under kitchen sink
This is the second job done by First1Right Plumbing& Heating and again, I was thrilled! Gary is incredibly friendly and professional, and got the job done! Really pleased to have found a plumber who I can rely on.
Water pump replacement
Really impressed by First1Right Plumbing& Heating. This was the first job I used them for and I was incredibly happy. Gary managed to significantly reduce the noise in my bedroom caused by my neighbour’s water pump – and throughout the process, Gary kept both myself and my neighbours happy!
Toilet flush repair and dishwasher and washing machine
Thorough and professional.
Complete plumbing, repairs and fixing new radiator
Arrived on time. Completed all work. No mess. Very satisfied, would recommend him with confidence.
Replacement and fitting of set of wash basin, taps and fittings for a new cistern
Good professional service. Went the extra mile to make sure everything was working and fixed. I would recommend.
Re-route outside main water pipes and insulate
I contacted Gary on account of previous excellent reviews on this site. The job we had required experience, skill and a real attention to detail. We are delighted, he has resolved perfectly a situation that had been causing us concern for some time. Furthermore, Gary was able to attend very soon after contacted. Very happy indeed – so much so that we have re-booked! Gary is extremely friendly and courteous, has a high regard for your property and very professional. Highly recommend.
Installed stopcock in downstairs wc and replaced pipe connectors to stop a leak
We called Gary in to fix a leaky pipe upstairs and he fixed this quite well, as well as installing a stopcock downstairs so that the system can be drained in the future.