At First1Right Plumbing & Heating we believe that customer service should not be a department, it should be the entire company. That’s why we constantly evolve in what we do to ensure that we always add value for our customers.
After working in some of London’s biggest and most prestigious plumbing and heating companies for almost a decade I decided to break away and set up a company that could offer the same exceptional workmanship at a better price to the customer while focussing on a bespoke customer service experience that is unique to so few companies these days.
With over 20 years’ experience in the industry we at First1Right Plumbing & Heating know that no job is ever exactly the same and neither are two customers. That’s why we tailor make our appointments, quotations and jobs around each individual customer so that you always feel taken care of and your home or business is always looked after at a time that suits you.
What Our Customers Have To Say
I couldn’t be more satisfied with the quality
Very happy with their responsivenes. Gary was responsible for the work and I couldn’t be more satisfied with the quality of it. 100% recommended.
Gary was very transparent about the work and costs
Top quality workmanship! Gary was very transparent about the work and costs – I’d been having some recurring problems with the shower leaking and causing damage. Gary was quick to spot the root cause and sort it out. Would definitely recommend!
Came at very short notice to help us with a leak
Came at very short notice to help us with a leak from a pipe in our attic. Gary was great and was very professional in all aspects of his work. Would recommend him to anyone. His phone number has been added to our contacts to use again when necessary.
Great service from Gary
When Gary arrived onsite, we reviewed the approaches to unblocking the toilet that other people had tried. After quite strenuous efforts, another well known company had recommended that the next course of action was to remove the toilet completely and this was what we had engaged First1Right to do. However, Gary had another go at plunging the toilet first and succeeded where others had failed, clearing it within 10 minutes. This saved me a lot of money, so thank you, Gary!
First1Right Plumbing were excellent in dealing with a small leak
Very impressed with the service. My dad’s disabled and it’s important to us who we allow into the house as people have taken advantage of his vulnerable state in the past. Gary and Nathalie at First1Right Plumbing were excellent in dealing with a small leak that needed fixing and explained the follow up work that was required. Very good communication, prompt and they provided a very clear understanding of the costs involved. Would use again and recommend to anyone in a similar situation to us.