At First1Right Plumbing & Heating we believe that customer service should not be a department, it should be the entire company. That’s why we constantly evolve in what we do to ensure that we always add value for our customers.
After working in some of London’s biggest and most prestigious plumbing and heating companies for almost a decade I decided to break away and set up a company that could offer the same exceptional workmanship at a better price to the customer while focussing on a bespoke customer service experience that is unique to so few companies these days.
With over 20 years’ experience in the industry we at First1Right Plumbing & Heating know that no job is ever exactly the same and neither are two customers. That’s why we tailor make our appointments, quotations and jobs around each individual customer so that you always feel taken care of and your home or business is always looked after at a time that suits you.
What Our Customers Have To Say
Shower leak stopped
Problem identified and well rectified.
New Megaflow hot water cylinder installed
Gary and his team really got us out of a tough place. Our hot water gave up on us and we needed a replacement ASAP. Gary and his team provided a quotation and had the new Megaflow hot water cylinder installed within 48 hours. These guys have a great work ethic and left my house clean and tidy.
Professional, helpful. Quick call back, prompt, informative and got the job done.
Plumbing in kitchen and new shower
The best in their field. Gary was very polite, he listened to our issues, he then suggested solutions and explained everything to us that needs to be done very clearly. He has really good relationships with a lot of suppliers so he managed to find what he required for a shower albeit it being a bit tricky to find. He made sure that all the issues were resolved before he left the property and he tidied up both the kitchen and shower. We are so pleased about the result as everything was done so well, service was absolutely amazing. Highly recommended. Excellent service done right the first time.
Fixed a leak under kitchen sink
This is the second job done by First1Right Plumbing& Heating and again, I was thrilled! Gary is incredibly friendly and professional, and got the job done! Really pleased to have found a plumber who I can rely on.
Water pump replacement
Really impressed by First1Right Plumbing& Heating. This was the first job I used them for and I was incredibly happy. Gary managed to significantly reduce the noise in my bedroom caused by my neighbour’s water pump – and throughout the process, Gary kept both myself and my neighbours happy!
Toilet flush repair and dishwasher and washing machine
Thorough and professional.
Complete plumbing, repairs and fixing new radiator
Arrived on time. Completed all work. No mess. Very satisfied, would recommend him with confidence.
Replacement and fitting of set of wash basin, taps and fittings for a new cistern
Good professional service. Went the extra mile to make sure everything was working and fixed. I would recommend.
Re-route outside main water pipes and insulate
I contacted Gary on account of previous excellent reviews on this site. The job we had required experience, skill and a real attention to detail. We are delighted, he has resolved perfectly a situation that had been causing us concern for some time. Furthermore, Gary was able to attend very soon after contacted. Very happy indeed – so much so that we have re-booked! Gary is extremely friendly and courteous, has a high regard for your property and very professional. Highly recommend.
Installed stopcock in downstairs wc and replaced pipe connectors to stop a leak
We called Gary in to fix a leaky pipe upstairs and he fixed this quite well, as well as installing a stopcock downstairs so that the system can be drained in the future.
Fix leaking tap
Very polite, great communication explained the work carried out, identified minor issue and fixed after consulting me, would highly recommend
Removal of old toilet, new one replaced
Definitely recommend Gary to anyone looking for a good professional plumber. 10/10 .
Replacement of faulty toilet parts
I have been looking for a reliable plumber for such a long time, and I’m relieved to have finally found one. Gary is professional, neat, honest and friendly – rare qualities to find nowadays. Gary’s number will be on my speed – dial from now on!
Replacement of kitchen tap and modifying of drainage pipe-work
Gary was amazing from the word go. Figured out what the cause of our issue was and replaced the necessary tap and drainage pipe-work. Will definitely using them again in future.
Boiler water intake valve fixed
Very professional and very friendly service. I would recommend them to anyone with a problem.
Replacing of filter cartridges in the bar and kitchen
Gary was and always is so professional in the way he carried out his work. Nothing is too much trouble, great work at a great price.
Fitter two lever valves after stop cock
Original request to have a Surestop fitted after the stop cock; after inspection, there was not enough room. Recommended fitting of two lever valves; at the same time some of the original plumbing was rerouted. Very pleased with the final work and completed in good time.
Repair leak to shower, discovered leak to toilet and replaced as a result
We had what we thought was a leak in our shower. After a re-grout (a different person) the problem returned after a few months. It turns out the leak was not from the shower, but instead a leak in the cistern of the toilet within the same bathroom. Gary was highly professional throughout, identifying the issue, and unlike other plumbers to have ‘identified’ the problem, took the time to search for other possible issues, finding the toilet as the culprit, something others hadn’t thought to do. No issues recommending Gary to anyone wanting a very professional and high-standard service.
Radiator valves fitted
The work was done well and we now have a warm house.