At First1Right Plumbing & Heating we believe that customer service should not be a department, it should be the entire company.
That’s why we constantly evolve in what we do to ensure that we always add value for our customers.
After working in some of London’s biggest and most prestigious plumbing and heating companies for almost a decade I decided to break away and set up a company that could offer the same exceptional workmanship at a better price to the customer while focussing on a bespoke customer service experience that is unique to so few companies these days.
With over 20 years’ experience in the industry we at First1Right Plumbing & Heating know that no job is ever exactly the same and neither are two customers.
That’s why we tailor make our appointments, quotations and jobs around each individual customer so that you always feel taken care of and your home or business is always looked after at a time that suits you.
What Our Customers Have To Say
The engineer demonstrated that our stopcock was neither able to fully close, nor fully open and thus replaced it. That was the bonus of the job. He created a new route for the mains pressure to lead to a newly purposed utility to supply water to the washing machine and with the capability of being put in series with a tap for future planning prospects when more house improvements are made. He kept things very neat so that should I wish to box pipes in, it would be both easy and aesthetically pleasing.
Professional, friendly, and prompt service. Issue diagnosed and repaired quickly. Highly recommend
The shower pump in my property had to be replaced along with the piping work redone and Gary's team did an amazing job. Gav especially was spot on with his assessment when he initial visited for a quote, his assessment matched exactly what my shower company engineer recommended for the pipe rework. The work was carried out to a very high standard. Thanks team
Speedy response to initial enquiry, date/time for appointment arranged quickly and in a friendly and helpful way. Appointment confirmed, and plumber arrived on time and did a quick and effective job, educating us in the process. Highly recommend and would definitely use again
Melanie was polite and efficient and super helpful When I was organising the appointment. Gary came and collected the key from the agent and carried out the service with no fuss and on time. A pleasure to do business with Will use again for sure
Boiler wasn't working in our new house so we were panicking a bit. Arrived promptly and sorted us out quickly, efficiently and politely. Excellent all round.
Gavin was professional, friendly and worked well - carrying out just what was asked for. Arrived when he said he would, left the space very tidy and clean overnight. Costs were in line with the quote. Would definitely recommend.
Gary and his team attended my property and looked into a historical Leak. They were very systematic in checking all possible options and showed patience when it was hard to find the leak. The team including the person on switchboard were really easy to talk to and punctual on the 3 occasions they attended. I would absolutely recommend First 1 Right to anyone and would use them in the future.
Excellent service as usual from these guys from the first call which was returned pretty much immediately to Toby coming around to fix the pipes so the waste shower and basin water didn’t spill over the hopper. Seamless service delivered with courtesy and timeliness. Needless to say the job was done right first time along with advice about how to deal with possible leaks
This was a emergency job so I could use my new washing machine. The work was done in a timely and professional manner and I felt that even a small job was not a problem to do and charged fairly.
Very good job, all work carried out to a high standard. Tradesman on time to do work and spent the right amount of time completing work. Professional company would use again.
The people who called identified our problem and fixed it, all in double quick time (like about 10 minutes)! This is absolutely first class
Turned up on time, gave me an accurate assessment of time taken/work involved, found solutions and executed the work in a couple of hours. Very pleased with the results.
The engineer demonstrated that our stopcock was neither able to fully close, nor fully open and thus replaced it. That was the bonus of the job. He created a new route for the mains pressure to lead to a newly purposed utility to supply water to the washing machine and with the capability of being put in series with a tap for future planning prospects when more house improvements are made. He kept things very neat so that should I wish to box pipes in, it would be both easy and aesthetically pleasing.
Professional, friendly, and prompt service. Issue diagnosed and repaired quickly. Highly recommend
The shower pump in my property had to be replaced along with the piping work redone and Gary's team did an amazing job. Gav especially was spot on with his assessment when he initial visited for a quote, his assessment matched exactly what my shower company engineer recommended for the pipe rework. The work was carried out to a very high standard. Thanks team
Speedy response to initial enquiry, date/time for appointment arranged quickly and in a friendly and helpful way. Appointment confirmed, and plumber arrived on time and did a quick and effective job, educating us in the process. Highly recommend and would definitely use again
Melanie was polite and efficient and super helpful When I was organising the appointment. Gary came and collected the key from the agent and carried out the service with no fuss and on time. A pleasure to do business with Will use again for sure
Boiler wasn't working in our new house so we were panicking a bit. Arrived promptly and sorted us out quickly, efficiently and politely. Excellent all round.
Gavin was professional, friendly and worked well - carrying out just what was asked for. Arrived when he said he would, left the space very tidy and clean overnight. Costs were in line with the quote. Would definitely recommend.
Gary and his team attended my property and looked into a historical Leak. They were very systematic in checking all possible options and showed patience when it was hard to find the leak. The team including the person on switchboard were really easy to talk to and punctual on the 3 occasions they attended. I would absolutely recommend First 1 Right to anyone and would use them in the future.
Excellent service as usual from these guys from the first call which was returned pretty much immediately to Toby coming around to fix the pipes so the waste shower and basin water didn’t spill over the hopper. Seamless service delivered with courtesy and timeliness. Needless to say the job was done right first time along with advice about how to deal with possible leaks
This was a emergency job so I could use my new washing machine. The work was done in a timely and professional manner and I felt that even a small job was not a problem to do and charged fairly.
Very good job, all work carried out to a high standard. Tradesman on time to do work and spent the right amount of time completing work. Professional company would use again.
The people who called identified our problem and fixed it, all in double quick time (like about 10 minutes)! This is absolutely first class
Turned up on time, gave me an accurate assessment of time taken/work involved, found solutions and executed the work in a couple of hours. Very pleased with the results.
The engineer demonstrated that our stopcock was neither able to fully close, nor fully open and thus replaced it. That was the bonus of the job. He created a new route for the mains pressure to lead to a newly purposed utility to supply water to the washing machine and with the capability of being put in series with a tap for future planning prospects when more house improvements are made. He kept things very neat so that should I wish to box pipes in, it would be both easy and aesthetically pleasing.
Insurance and Public Liability
We take the work we do and our customers safety very seriously and therefore all our engineers are covered by our public liability insurance up to the value of £5 million.
Work Guarantee
We offer a full 12-month guarantee on all our work from date of installation. We will return with a smile to make it right, in the unlikely event that something develops a fault within a year. This applies to domestic and business customers.
Qualifications
CIPHE (Chartered Institute of Plumbing & Heating Engineering) Certificate- CETA Trade Certificate – Qualified Plumber
- ERS Certificate for Installation of Unvented Hot Water Systems (Building Regulations Part G3)
Payment Options
All our engineers carry card payment machines with them and accept VISA, MasterCard, Maestro, Apple Pay, Android pay and Contactless.